📦 Return Eligibility

• Products must be returned within 3 days of delivery.

• Items must be unused, undamaged, and in original packaging.

• Proof of purchase (invoice/order confirmation) is required.

❌ Non-Returnable Items

• Used or damaged products (not caused by delivery issues)

• Items without original packaging

• Clearance or special offer items (if mentioned)

🔍 Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery with clear photos or video proof.

💰 Refund Process

• Once the returned product is inspected and approved, the refund will be processed.

• Refunds are issued via the original payment method or mobile banking (if applicable).

• Refund processing time: 3–7 working days after approval.

🚚 Return Shipping

• If the return is due to our error, we will bear the return delivery cost.

• For other reasons, the customer may need to cover the return shipping charge.